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Support SLA
Support Service Level Agreement CloudAccess.net provides different levels of support for different clients based on individual client needs. Levels of support for each plan are outlined below. A service-level agreement (SLA) is a negotiated “Agreement”...
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Everything you need to know about DDoS attacks
The Google Cloud team revealed recently that in 2017 they managed to push back the largest DDoS attack recorded to date. It clocked at 2.54 Tbps but had no impact. "The largest DDoS attack in the history" may sound scary but there is nothing to worry...
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LetsEncrypt SSL
LetsEncrypt SSL - Installation and Guide What is an SSL and why do you need one? SSL is a cryptographic protocols that provide communications security over a computer network. An SSL ensures a trusted, private communication between the client, the...
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Submitting a Support Ticket
Submitting a Support Ticket Submitting a support ticket to our industry leading support team is an easy process. Watch the video or read the article below to learn how to get hosting help or help with your Joomla or WordPress application. Before...
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CloudMail MX Records
CloudMail MX Records This article is for those clients who want to use CloudMail but also manage their own DNS. This article contains generic instrucing for managing your own MX records to use CloudMail and the CloudAccess.net network. Please remember...
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gTLD Registrant Verification Details
gTLD Registrant Verification Details As you change contact details for a gTLD domain name through the CloudAccess.net platform, it's important that you read and understand the details below. Every contact detail change is verified by the Internet...
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Resolving DNS & HTTP Redirect Issues
Resolving DNS & HTTP Redirect Issues This article will explain what happens when a website name is entered into a browser's address bar and the "Enter" key is hit. For simplicity, this article won't cover all the aspects of Internet communication, but...
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Restoring a Backup of a Joomla Site using FTP
Restoring a Backup of a Joomla Site using FTP As part of your hosting and support package with CloudAccess.net, we can backup a Joomla Instance for you and move it to a different part of our network. Or, if you are new to us and have a pre-developed...
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Resetting an Application
Resetting an Application When users launch a demo trial site, many times they'll use the 30 day period to learn, test and develop. At the end of the demo trial, many launch a new site, but we also get a lot of requests to reset the application back to...
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Using the Hosts File During a Domain Transfer
Using the Hosts File During a Domain Transfer If you want to continue with working on your Joomla or WordPress site while you have just made a domain change and the DNS records are propagating, you can do that by adjusting the hosts file. Here's how...
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WordCamp Asheville 2019
Wow! What an incredible event! I must say, this is WordCamp was done well and had wonderful attendees/speakers/sponsors/organizers/volunteers that pulled everything together beautifully. With over 270 attendees, they had their hands full. Despite there...
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Important changes in SSL workflow
Some important changes are coming to the world of SSL! Read more on how we improved the whole ordering process. What is SSL and do I really need it? SSL stands for Secure Sockets Layer. Generally speaking SSL certificates create a secure connection...
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Terms of Service
CloudAccess.net Terms of Service Acceptance of Terms Welcome to CloudAccess.net's "Platform as a Service" (PaaS). This "Terms of Services" (TOS) applies to all who are using any form of services provided by Cloudaccess.net including websites created...
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Subdomain Redirect
Subdomain Redirect If your Joomla or WordPress site is managed by our DNS records (meaning the name servers are pointed to ns1.gridfast.net and ns2.gridfast.net), you have an additional tool at your disposal - subdomain redirects. This will help you if...
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Purchasing a Domain Name
Purchasing a Domain Name Please bear in mind that to purchase a domain name, all of your account information need to be filled out - including your post code and your phone number. If you're not sure how to adjust your profile details, you can learn...
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Domain Name/Transfer FAQ
Domain Name/Transfer FAQ How long does it take for domain names to transfer? Why can a domain transfer be rejected? When will my domain name expire? Do websites remain active during a transfer? What are the ICANN Transfer Rules? How long does it take...
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Adding Google Analytics (Joomla 3)
Adding Google Analytics (Joomla 3) Google Analytics offers a number of tools that can help you track the traffic that visits your site. By creating a Google Analytics account and linking it to your Joomla site, you can see how many people visit your...
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Web Application Firewall
Web Application Firewall This article explains how to use the "Web Application Firewall", an additional security layer that you can manage through your Cloud Control Panel™(CCP). We originally created this feature because we noticed that many Joomla...
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CloudBase 3 - Demo, Download & Install, Updating template, Changelog
CloudBase 3 - Demo, Download & Install The CloudBase 3 template developed by CloudAccess.net is a versitale and flexible template built upon the Gantry Framework. This article offers a demo of the CloudBase 3, a download link and explains how to...
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Smart Updater
What is Smart Updater? Smart Updater offers a daily automated update process based on your schedule and settings. It is available for every paid Joomla (3.6.5 and up) and Wordpress (3.9 and up) site on our platform. It is comprised of 2 processes - The...