Network Issues - 12/25/2024

Outage Details:

Start Date & Time: Dec 24th 2024 10:24 PM EDT

End Date & Time: Dec 25th 2024 04:07 AM EDT

Overall Duration: 5 hours 43 minutes

Affected User Group: lamp401 users 

Incident Report:

On December 25th, our administrators identified an issue affecting the WWW server. Initial investigations revealed a misconfiguration in the server's files. This resulted in website downtime and user accessibility issues. The services were fully restored at 04:07 AM, and the configuration has been fixed to ensure this problem will not occur again.