Ana Maria Rosato

I am THRILLED that I moved my website to CloudAccess.net. I found you when I came across your Joomla! YouTube video series. WOW! A web hosting company totally devoted to Joomla! So, this past Friday, I became a customer and on Saturday, I asked for my site to be migrated. I had been told--by Charlie, I believe--that my email would remain with my then-current host and that only my website would be migrated. Terrific!
I really liked the way Charlie took a cautionary tone in terms of migrating my site only and leaving my email in tact. Then on Sunday, I found that my email went down. OMG! I became exceedingly livid which I expressed in writing on the migration support ticket.
Before I knew it, Eyvonne Myers was calling me, and her manner and tone immediately put me at ease and inside a very comfortable zone that let me relax and feel confident that 1) she understood my frustration and 2) would immediately focus her expertise on solving the issue.
Come to find out, although Host Gator purchased my domain name, they were just a broker for Enom. Eyvonne was exceedingly patient with me and my situation. She figured out what information we needed to get and was the epitome of calm, gentle confidence. I needed this. I needed this for the immediate situation to be resolved. I needed it so that I would return to feeling great about having found you guys. I needed this because I have a client that I intend to sign up with you.
Eyvonne was FABULOUS! She walked me through what needed to be done, got on a call -- at least twice -- with Host Gator and me. She kept in touch with me keeping me up-to-date. OMG! Thisi s truly world class service worthy of Joomla!, the world class cms.
At the end of what ended up being a six hour time lag from her first conversation with me to our last, she had set me up on Google Apps for my email and she has kicked off the process for migrating my domain to CloudAccess.net as well. Now, everything will be in ONE place--with the world class cms AND world class customer service.
What a tremendous pleasure it was to go from coming unglued to being relaxed, calm, confident, and beaming with joy for being treated with enormous respect and compassion AND getting world class service. I am certain that you know full well that rare is the company that understands Joomla like you do. (There is one in Washington, D.C., who does the congressional websites. I used to be a communications director for a congressman and it was through that company that I became an expert on Joomla! as an end user.)
Thank you! Thank you! Thank you!