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- Ticket Status Definitions
Ticket Status Definitions
While using our support system you will notice the following ticket response status options:
Open: Your ticket is properly submitted and is awaiting review by a CloudAccess.net team member.
In progress: Your ticket has been opened and is currently under review.
Customer Reply: Your response to the ticket is awaiting CloudAccess.net review.
Answered: Our team has responded to your ticket and await your reply.
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